YMCA of Greater Seattle Member Engagement Representative in Seattle, Washington
We are looking for a customer service rock star to join our small Y family. This position is part-time with a set schedule. The hours will be 3-4 weekdays (depending on what the staff requires) from 9:30a-2:30pm and Saturday from 8am-5:30pm.
What you’ll be doing…
We have an awesome opportunity for the critical position of Member Engagement Representative. In this role, you will provide our members exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process.
Who are you?
If you're the right candidate for the job, you love working with people. You can make people feel welcomeand are curious about who they are and what they want to accomplish. You are as comfortable getting to know people as you are navigating online systems.You are able to learn new software systems, are detail oriented, and are able to shift gears from data entry to engaging with a member face to face. You step up and offer support at the first sign it's needed
You should have:
Six months or more of relevant work experience (sales, retail, reception, customer service, etc.).
Strong customer service skills, responding to multiple questions via phone, email and in person.
Basic computer skills.
You'll be a great fit for the Seattle Y and the Member Engagement Team if you:
Thrive on working in a collaborative environment
Are very adaptable
Have high ownership and strong work ethic
Are a great problem solver who can think on your feet
Truly enjoy being of service to people
Like being part of a team that cares about one another as people and enjoy working together
Want to know that the work you do contributes to building a better, stronger community for all
The YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion, and equity. We are a drug & alcohol-free workplace; all job offers are contingent on results of a background check and drug screening, including screening for marijuana.
Type Regular Part-Time
# of Openings 1
Location Downtown Seattle YMCA
Category Membership Services
Address 909 4th Avenue