YMCA of Greater Seattle Member & Donor Services Coordinator- ACTIVE net in Seattle, Washington
Our Commitment to Equity
The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.
The YMCA of Greater Seattle is seeking a highly motivated, customer service focused individual to join the Member and Donor Services team. In this role you will assist staff, members, and donors by providing excellent customer service and administrative support for programs, membership and branch fundraising efforts. Duties for this position include responding to internal and external phone and email inquiries, data input and output, database management including mailing lists, pledges, rate increases and filing.
Assists staff, members and donors with general YMCA inquiries, including facility, membership and program information. Provides support with membership, program and financial development processes and procedures. Maintains current knowledge of operational, financial development and accounting procedures.
Provides excellent customer service and facilitates the resolution of member/donor issues, questions and complaints that frequently require analysis of situations to determine the best course of action and use of resources. Focuses on member/donor satisfaction, experience and retention.
Supports branch fundraising efforts with primary emphasis on Annual and Capital Campaigns. Generates and mails correspondence including thank you letters, pledge reminders and tax letters. Produces, processes and enters pledge cards and gifts.
Performs routine processes to support membership and programs, such as financial assistance renewals, credit card expirations, hold adjustments, age adjustments, membership cancelations, balance adjustments, etc. Ensures accurate member records are up-to-date and accurate.
Performs necessary database management and maintenance (ACTIVE Net & Raisers Edge) including mailing list files, pledges, rate increases, program/activity builds, fee set-up, address updates, acknowledgments, prospect files, etc.
Manages corporate matching gifts, stock gifts,gifts made through other entities (i.e. Network for Good, United Way, federal employee giving) and online gifts.
Supports Association Office membership and financial development efforts as needed including the Association Office Annual Campaign. Provides assistance with the management and coordination of events for donors, prospects, members and volunteers.
Performs receipting function for Association Office.
Works closely with Financial Development and Accounting teams.
Other duties as assigned.
If you're the right candidate for this position, you are a dynamic and organized individual with a keen eye for detail who will help support, maintain, and ensure the integrity of our systems and processes. You pride yourself in your customer service skills and like working with people. You enjoy being part of a team that cares about one another as people and enjoy working together.
High school diploma or equivalent. Associate’s degree preferred. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
Two or more years of experience in an administrative support/data entry position, or a minimum of one year of experience in a YMCA job using ACTIVE Net.
Excellent computer skills and experience with Microsoft Office suite. Intermediate experience with Excel preferred.
Strong skills attention to details, accuracy and proofing information.
Knowledge of standard office equipment, such as fax machines, copiers and phone systems.
Strong customer service skills, responding to multiple questions via phone, email and in person.
Strong written and verbal skills.
Ability to manage and prioritize multiple projects
Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.
You'll be a great fit for the Seattle Y if you:
Thrive on working in a collaborative environment
Are very adaptable
Have high ownership and strong work ethic
Are a great problem solver who can think on your feet
Truly enjoy being of service to people
Like being part of a team that cares about one another as people and enjoy working together
Want to know that the work you do contributes to building a better, stronger community for all
At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supporting the wellbeing of our employees and offer a free Y membership as a benefit of employment.
Become a leader on our team at the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities.
“YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran , or any other status protected by local, state , or federal law.
We are a drug & alcohol-free workplace; all job offers are contingent on the results of a background check and (on applicable jobs) drug screening, including screening for marijuana. We participate in the Federal E-Verify system.
If you need assistance of any kind with the application process, reach out to email@example.com or the HR department at 206.382.5082.”
Donor Services, Capital Campaigns, ACTIVE Net, Raisers Edge, fee set-up, address updates, acknowledgments, prospect files
Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.
Passion for Excellence
Job Locations US-WA-Seattle
Posted Date 6 days ago (5/3/2021 4:16 PM)
Type Regular Full-Time
# of Openings 1
Location Association Office
Address 909 4th Avenue
Minimum compensation USD $19.50/Hr.