YMCA of Greater Seattle Business System Administrator, Raiser’s Edge in Seattle, Washington
Performs day-to-day business functions and processes related to donor services. Supports the technical and functional operation, maintenance and support of donor service systems. Works collaboratively with business units to identify areas of opportunity where system and database optimization will support business objectives. Managing Raiser’s Edge donor software (fundraising and CRM solution).
Assist System Specialist with configuration of campaigns and appeals within Raiser’s Edge to meet business objectives.
Assist System Specialist with troubleshooting, escalating and responding to user inquiries about system use, configuration and limitations. Stays current on future release issues and enhancements.
Serve as point person for routine system tasks like mail merge, queries, reports, list management for mailings and e-lists and Online Express appeal updates.
Collaborate with System Specialist to ensure effective communication to synchronize system use and expectations based on analysis of information to continuously improve and refine processes.
Assist with day to day processes, such as correspondence, gift entry, routine database audit cleanups ensuring accurate donor records and transactions.
Provide excellent customer service and facilitate the resolution of donor issues and questions.
Create audits for operating system with System Specialist that ensure data integrity and accurate reporting/analytics.
Provide general administrative support to department and branches during peak times as needed.
Other duties as assigned.
AA degree or equivalent post-secondary education or equivalent experience.
Two or more years of experience in a related position managing Raiser’s Edge or other CRM database and proficiency in standard technology tools.
Must have gift processing experience and working knowledge of fundraising operations.
Proven analytical skills required to identify and interpret problems and recommend and implement solutions.
Ability to manage and prioritize multiple projects.
Excellent customer service skills, with the ability to prioritize and manage workflow and resolve questions via phone, email and in person.
Strong communications skills, both written and verbal.
Ability to produce professional documents, reports and well-crafted correspondence using various office software (e.g. Word, Excel, PowerPoint).
Excellent computer skills, including word processing, database, spreadsheet software and web-based applications.
You'll be a great fit for the Seattle Y if you:
Thrive on working in a collaborative environment
Are very adaptable
Have high ownership and strong work ethic
Are a great problem solver who can think on your feet
Truly enjoy being of service to people
Like being part of a team that cares about one another as people and enjoy working together
Want to know that the work you do contributes to building a better, stronger community for all
At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supporting the wellbeing of our employees and offer a free Y membership as a benefit of employment.
Become a leader on our team at the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities.
The YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion, and equity. We are a drug & alcohol-free workplace; all job offers are contingent on results of a background check and drug screening, including screening for marijuana .
Keywords: business systems, System Specialist, Raiser’s Edge, CRM, database, customer service, troubleshooting, donor services, donor systems.
Type Regular Full-Time
# of Openings 1
Location Association Office
Address 909 4th Avenue