YMCA of Greater Seattle Customer Service Representative (Afternoons) in Bothell, Washington
Do you enjoy building relationships in the community? Can you help provide a transformational experience to our members on weekday afternoons/evening? If so, please read on!
We are looking for ROCK STAR CUSTOMER SERVICE REPRESENTATIVES to join the team who can help with operations in the afternoons/evenings.
Here is an example of the some of the shifts we are looking to fill on weekday afternoons/evenings.
M-F: 12:30pm to 5:30pm
M-Th: 4pm to 9pm
W: 3pm to 7pm
Th: 5:30pm to 10:15pm
Who are we?
At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility.
At the Y, strengthening community is our cause. We work side-by-side with our neighbors throughout King and south Snohomish counties to help kids and families thrive – and apply their positive behaviors and goals at home, school, the workplace, and beyond.
2 overnight camps
10 swimming pools
More than 200 program sites
Where you’ll work…
You’ll be based out of one of our 13 branches that offers programs ranging from health and wellness, to family programs, to child care, to aquatics (access is a staff benefit - swim a few laps before work, take a yoga class, do some laps on the track before you go home if you like!).
The Seattle Y offers a competitive pay range and part time or full time benefit packages, as eligible.
If this sounds like an organization you'd like to work for, read on!
What you’ll be doing…
We have an awesome opportunity for the critical position of Member Engagement Representative. In this role, you will provide our members exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process.
Who are you?
If you're the right candidate for the job, you love working with people. You can make people feel welcomeand are curious about who they are and what they want to accomplish. You are as comfortable getting to know people as you are navigating online systems.You are able to learn new software systems, are detail oriented, and are able to shift gears from data entry to engaging with a member face to face. You step up and offer support at the first sign it's needed
You should have:
Six months or more of relevant work experience (sales, retail, reception, customer service, etc.).
Strong customer service skills, responding to multiple questions via phone, email and in person.
Basic computer skills.
You'll be a great fit for the Seattle Y and the Member Engagement Team if you:
Thrive on working in a collaborative environment
Are very adaptable
Have high ownership and strong work ethic
Are a great problem solver who can think on your feet
Truly enjoy being of service to people
Like being part of a team that cares about one another as people and enjoy working together
Want to know that the work you do contributes to building a better, stronger community for all
The YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion, and equity. We are a drug & alcohol-free workplace; all job offers are contingent on results of a background check and drug screening, including screening for marijuana.
Type Regular Part-Time
# of Openings 2
Location Northshore YMCA
Category Membership Services
Address 11811 NE 195th Street